Money Back Guarantee Policy

At MYRTHORAVELIS, we strive to provide our customers with high-quality products and exceptional service. We are confident in the craftsmanship and quality of our products, and we want you to be completely satisfied with your purchase. Therefore, we offer a comprehensive Money Back Guarantee to ensure your shopping experience is risk-free.

Eligibility for Returns

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Returns must be initiated within 30 days of the original purchase date.
• Proof of purchase, such as a receipt or order confirmation, is required to process a return.

Non-Returnable Items

• Certain items are non-returnable, including perishable goods, custom-made products, and gift cards.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for a refund.

Refund Process

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please recheck your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected] and send your item to our return address provided in the correspondence.

For further inquiries, please contact our support team at [email protected].